Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at driftecomshop@outlook.com.
You can always contact us for any return question at driftecomshop@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at driftecomshop@outlook.com.
Subscription & Auto-Refill Policy
By subscribing to one of our auto-refill plans you agree to the following terms:
Automatic Billing When you subscribe to a product refill plan you authorize us to automatically charge your payment method on your scheduled refill date. By completing your subscription you are confirming your agreement to these recurring charges.
No Refunds or Returns on Processed Refill Orders Once your refill order has been charged and processed it is considered a confirmed order. We are unable to accept return requests, issue refunds, or cancel orders that have already been charged. This applies to all auto-refill transactions regardless of the reason for the request.
Cancellation of Future Refills You may cancel your auto-refill subscription at any time before your next scheduled charge date. Cancellations must be made prior to the billing date to take effect — cancellation requests made on or after the charge date cannot be applied to that billing cycle.
How to Cancel To cancel your future auto-refill orders please contact us before your next scheduled refill date and we will process your cancellation promptly. You can reach us through our contact page or by emailing us directly.
Questions If you have any questions about your subscription, billing schedule, or upcoming refill dates please do not hesitate to contact us and our team will be happy to assist you.